Privacy Policy

Caro Inc. (the “Company”) appropriately handles customer information acquired in connection with the Service. By using the Service, you are deemed to have agreed to this Privacy Policy.

1. Definitions

• “Personal Information” means personal information as defined under the Act on the Protection of Personal Information and other applicable laws.
  
  

• “User Information” includes Personal Information as well as other customer-related information collected through cookies, access logs, and similar identifiers that may not independently constitute Personal Information.
  
  

2. Information We Collect

The Company may collect the following information depending on how the Service is used:

(1) Information provided by the customer

• Name, address, telephone number, email address, and shipping information
  
  

• Login ID and password (at registration)
  
  

• Order details, transaction history, and inquiry details
  
  

• Date of birth (not currently collected, but may be collected in the future for service expansion or fraud prevention)
  
  

(2) Information collected through use of the Service

• Device information
  
  

• IP address, access logs, browsing and action history, cookie identifiers, etc.
  
  

• Information necessary for advertising delivery and performance measurement (may include advertising identifiers)
  
  

(3) Information from external service integrations

Information permitted by the customer’s settings when linking external services.

3. Purposes of Use

The Company uses User Information for the following purposes:

• Order processing, payment, shipping, and after-sales support
  
  

• Identity verification, fraud prevention, and response to violations of these Terms
  
  

• Service improvement, feature development, and usage analysis
  
  

• Responding to customer inquiries
  
  

• Advertising delivery (including remarketing/retargeting) and effectiveness measurement
  
  

4. Provision to Third Parties / Outsourcing

The Company will not provide Personal Information to third parties except in the following cases:

• With the user’s prior consent
  
  

• When outsourcing necessary operations to service providers (shipping, payment processing, system operations, customer support, advertising delivery, etc.)
  
  

• When required by law or necessary for cooperation with governmental authorities
  
  

• When necessary to protect life, body, or property and it is difficult to obtain consent
  
  

5. Overseas Data Transfer

The Company may use Shopify, PayPal, advertising/analytics tools, and other service providers (including those located outside Japan). User Information may be stored or processed outside Japan. The Company will implement appropriate security measures in accordance with applicable laws and regulations.

6. Cookies and Similar Technologies

The Company may use cookies and similar technologies for access analysis, usability improvement, advertising delivery, and performance measurement. Users may restrict or disable cookies via browser settings or opt-out functions offered by relevant service providers. Disabling cookies may limit certain features of the Service.

7. Security Measures

The Company takes reasonable security measures to prevent leakage, loss, or unauthorized access. SSL and similar technologies may be used to protect personal information during transmission.

8. Requests for Disclosure, Correction, or Deletion

Users may request disclosure, correction, addition, deletion, or suspension of use of Personal Information through procedures prescribed by the Company. Please contact the Company’s inquiry desk. Registered members may update certain information through their account page.

9. Changes to this Privacy Policy

The Company may revise this Privacy Policy without prior notice unless otherwise required by law. The revised policy will become effective when posted on the Site.