利用規約

Terms of Use

These Terms of Use (the “Terms”) govern the use of the website “Caro Osaka, Japan online store” (the “Site”) operated by Caro Inc. (the “Company”), and the services provided through the Site (the “Service”).

By accessing or using the Site and/or the Service, you agree to be bound by these Terms. If you do not agree, please refrain from using the Site or the Service.

 

 

Article 1 (Scope and Applicability)

  1. These Terms apply to all matters relating to the use of the Service provided by the Company through the Site.

  2. In addition to these Terms, any policies, guidelines, notices, FAQs, shipping information, return/refund policies, and other rules published by the Company in connection with the Service (including information required under the Act on Specified Commercial Transactions) shall form an integral part of these Terms.

 

 

Article 2 (Definition of User)

A “User” means an individual who registers for membership in accordance with the procedures prescribed by the Company and agrees to these Terms. Users who access or use the Service shall also be deemed to have agreed to these Terms.

 

 

Article 3 (User ID and Password Management)

  1. Users shall be solely responsible for the proper management and safekeeping of their login credentials, including their User ID (email address) and password.

  2. Users shall not transfer, sell, assign, lend, disclose, or allow any third party to use their User ID and password without the Company’s prior consent.

  3. If a User becomes aware of any unauthorized use of their User ID or password, or any risk thereof, the User must immediately notify the Company.

  4. The Company shall not be liable for any damages arising from insufficient credential management, misuse, negligence, or unauthorized use by a third party.

 

 

Article 4 (Registration and Handling of Personal Information)

  1. Users must not provide false information when applying for membership registration or when providing personal information to the Company.

  2. Users shall promptly notify the Company of any changes to the information previously provided.

  3. The Company shall handle information provided by Users as personal information in accordance with the Company’s Privacy Policy.

  4. The Company will not disclose personal information to any third party except in the following cases:

    • When disclosure is required by law or requested by governmental authorities in accordance with applicable laws and regulations; or

    • When the User has given prior consent.

 

 

Article 5 (Sales Contract and Payment)

  1. Completion of the order process by the purchaser constitutes an offer to purchase.

  2. The sales contract for the applicable product is formed when the Company completes shipment procedures and issues a shipping notification.

  3. The Company may refuse or cancel an order (even after acceptance) if there is a reasonable basis, including but not limited to inventory issues, insufficient or incorrect order details, suspicion of fraudulent use, or other operational reasons.

  4. Payment shall be made through the payment methods designated by the Company (including credit card payments via Shopify Payments, PayPal, etc.). If payment authorization is not obtained, the Company may cancel the order.

 

 

Article 6 (Shipping, Delivery, and Customs Duties)

  1. The Company will ship products by the method determined by the Company.

  2. As a general rule, the Company ships orders via DDP (Delivered Duty Paid), and the Company bears customs duties, import taxes (including VAT/GST), customs clearance fees, and other charges incurred in the destination country/region.

  3. However, the purchaser may be responsible for additional costs (including storage fees and return shipping fees) arising from the purchaser’s failure to complete necessary procedures required in the destination country/region (such as providing identity verification information or other information necessary for customs clearance).

  4. Delivery may be delayed due to weather, international transportation conditions, customs procedures, or other circumstances beyond the Company’s reasonable control.

 

 

Article 7 (Used Products, Authenticity, and Product Information)

  1. The Site sells pre-owned items. Due to the nature of used goods, products may show signs of use, aging, minor scratches, or other individual differences in condition.

  2. Product photos are displayed as accurately as possible. However, actual colors and appearance may vary depending on the customer’s viewing environment and photography conditions.

  3. Only the accessories listed on the product page are included. Users must check all product details (including condition, measurements, and accessories) before purchase.

  4. The Company takes reasonable measures to ensure authenticity and performs verification based on the Company’s standards (the “Authenticity Guarantee”). However, such determination does not guarantee the opinions or assessments of all third parties.

  5. If the Company reasonably determines that a product sold by the Company has a serious issue related to authenticity (such as suspected counterfeit), the Company will provide a refund or other appropriate remedy in accordance with the procedures prescribed by the Company.

 

 

Article 8 (Cancellations, Returns, and Refunds)

1. Returns for Customer Convenience

Returns will be accepted only if all of the following conditions are met:

  • The User contacts the Company through the method prescribed by the Company within 7 days of delivery; and

  • The product is unused (including a condition where its value has not been impaired by trying on or use) and all accessories, tags, and packaging materials are included.

Return shipping costs shall be borne by the User. Refunds will, in principle, be processed to the payment method used at the time of purchase.

2. Returns Due to Company Responsibility

In cases such as damage upon arrival, significant discrepancy from the product description, or other reasons attributable to the Company, the Company will handle returns and refunds after reasonable review.

3. Non-Returnable Cases

Returns and exchanges will not be accepted in any of the following cases:

  • Requests made 8 days or more after delivery;

  • Products that have been used or show signs of use;

  • Returns due to customer preference (including size mismatch or differences in perception);

  • Missing accessories or damaged tags/packaging (to the extent necessary due to product nature);

  • Scratches, stains, odors, or other damage caused by the User.

4. Order Cancellation

Order cancellations after confirmation will be accepted only if the order has not yet been shipped and the Company is able to process the cancellation. Cancellation may not be possible depending on processing status.

 

 

Article 9 (Prohibited Conduct)

Users must not engage in any of the following actions when using the Service:

  1. Acts that violate laws, regulations, or these Terms;

  2. Acts that infringe the rights, interests, or reputation of the Company or any third party;

  3. Unauthorized use of Service information or product content beyond personal use, including resale or commercial use (unless approved by the Company);

  4. Acts that cause nuisance to other Users or third parties, or acts contrary to public order and morals;

  5. Entering false information;

  6. Uploading or sending harmful programs, emails, or unauthorized access attempts;

  7. Sharing or transferring passwords to third parties;

  8. Any other acts the Company reasonably deems inappropriate.

 

 

Article 10 (Intellectual Property)

  1. All copyrights, trademarks, and other intellectual property rights relating to content displayed on the Site (including images, designs, text, and other materials) belong to the Company or the rightful owner.

  2. Users must not infringe these rights.

  3. If any dispute arises with a third party due to a User’s violation of this Article, the User shall resolve it at their own expense and responsibility and shall not cause any damage to the Company.

 

 

Article 11 (Suspension or Discontinuation of the Service)

  1. The Company may suspend or discontinue all or part of the Service without prior notice in any of the following cases:

    • System failure or communication issues;

    • Scheduled or emergency maintenance;

    • Natural disasters, accidents, fires, power outages, or obstruction by third parties;

    • Any other circumstances in which the Company reasonably determines suspension is necessary.

  2. The Company may change, add, or remove Service content without prior notice.

  3. The Company shall not be liable for damages incurred by Users due to suspension, interruption, or modification of the Service, except in cases of willful misconduct or gross negligence by the Company.

 

 

Article 12 (Withdrawal)

Users may withdraw from membership at any time by completing the procedures specified by the Company.

 

 

Article 13 (Amendments to These Terms)

The Company may revise these Terms without prior consent from Users. Revised Terms will become effective when posted or otherwise notified by the Company through the prescribed method.

 

 

Article 14 (Governing Law and Jurisdiction)

  1. These Terms shall be governed by the laws of Japan.

  2. The original version of these Terms is written in Japanese. Even if a translation is provided, the Japanese version shall prevail in the event of any inconsistency.

  3. The Tokyo District Court shall have exclusive jurisdiction in the first instance over any dispute arising out of or in connection with the Service.